Privacy policy

MusicXR Privacy Policy

Effective as of September 1, 2024

MusicXR LLC ("MusicXR," "we," or "us") has created this Privacy Policy to inform you of our commitment to privacy and to explain our policies regarding the collection, use, and disclosure of personal information that may be collected when you visit our website or use MusicXR products and services. We have adopted this Privacy Policy, which determines how we are processing the information collected by MusicXR, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using MusicXR website.

Please review this Privacy Policy before using the site. If you do not agree with the terms, do not use the site. By submitting any personal information, you agree to be bound by this Privacy Policy.

Personal information we collect:

When you visit the MusicXR, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

Submission of Personal Information

Certain areas of the site may require you to submit personal information, such as your name and email address. For services like forums, event registration, or software downloads, you may need to create an account and provide additional information such as your mailing address.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system. You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via support@musicxr.com.

Use of Personal Information

MusicXR uses the information we collect to provide the services and information you request, better understand customer needs, and improve products and services. We may use this information to send you product updates, promotional materials, or other information related to MusicXR services.

We may share your information with authorized partners, such as resellers, to deliver products or services to you. The processing of your data is based on your consent or the need to perform a contract to which you are a party.

If you withdraw your consent or request product support, please contact MusicXR Support for assistance.

We retain the information you provide as long as you remain an active user of the site or continue to receive communications from us.

General Information

IP Addresses and Cookies

You may visit the site while remaining anonymous. MusicXR websites automatically log your IP address and domain name, along with non-personal information like your web browser type. This helps us administer the site and compile statistics about visitors.

We use cookies to identify users across multiple visits, for example, to remember your preferences and provide personalized content. Cookies may also track visitor behavior to serve relevant digital advertising. You can block or delete cookies, though certain features of the site may not work without them (e.g., shopping carts or chat pages).

Types of Cookies MusicXR Uses

Session cookies: These expire once you leave the site. They are used, for example, to hold items in your shopping cart while you browse.
Persistent cookies: These stay on your device after your session ends. They can store data like login details and account numbers, so you don't have to re-enter them on each visit.

MusicXR also allows third-party advertising partners to use cookies and other technologies to track your activity and serve ads based on your browsing behavior.

To learn how to disable cookies on your computer, visit your browser's help page.

Aggregation and Use of Anonymous Data

MusicXR may aggregate user data to create anonymous demographic reports, which help us understand customer trends. This data may be shared with third parties but never in a way that identifies individuals. Some MusicXR services use Google Analytics to collect anonymous data, including information on browsing behavior, demographics, and site search trends.

To opt out of Google Analytics tracking, visit this page.

Your rights:

If you are a European resident, you have the following rights related to your personal data:

The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.
Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Links to other websites Third Parties:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information. Except where noted, MusicXR does not sell personal information to third parties. In certain cases, we may work with third-party partners to provide services that require you to share information with those partners. Additionally, if you purchase third-party products through MusicXR, we may share your information with the product manufacturer.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.Please protect your password and account information to ensure the security of your data.

Marketing Opt-Out and Unsubscribe Requests

If you no longer wish to receive marketing communications from MusicXR, you may opt out by adjusting your preferences through the MusicXR subscription center. It may take some time to process your request. However, even if you unsubscribe from marketing, MusicXR reserves the right to use your information to provide services you are eligible for and to contact you regarding administrative matters.

Public Forums for User Materials

Certain areas of the site may allow you to post publicly visible information (e.g., forums or message boards). Please remember that any information you post is public, and MusicXR is not responsible for the personal information you share in these forums. For additional terms related to posting user materials, please see the MusicXR Terms of Use.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. Such requests override the terms of this Privacy Policy.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to support@musicxr.com.